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Refund Policy

IF I CANCEL MY MEMBERSHIP, WILL I RECEIVE A REFUND?
We do not issue refunds on the membership plan prices as you have a immediate full access to our services.


DO I HAVE TO PAY CANCELLATION FEES WHEN CANCELLING MY MEMBERSHIP?
Once a user submits a request for cancellation, will have available two options:

– Users can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
– Users can cancel the membership service with immediate effect by paying 4.95 EUR


I HAVE ORDERED A PRODUCT AND CANCELLED MY MEMBERSHIP. WILL I STILL RECEIVE MY PRODUCT?
Yes, all products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.


CAN I GET A REFUND ON RETURNED PRODUCTS?
If you are not happy with your order, you can change your mind within 14 days after receiving your goods. Bear in mind the goods which have been unsealed after delivery by you and cannot be returned for reasons of hygiene or health protection.

* Please note that in case the Refund amount in some cases may differ from the paid amount due to currency exchanges and third-party fees, and we shall not be responsible for the differences caused by such rates or fees.

Refunds can be claimed by using our customer support available channels and will be evaluated on case to case.