1. General information on delion.shop
1.1 These Terms and Conditions apply to all visitors and purchases from delion.shop and MBX Productive ltd, UID/VAT: BG206562674 – hereinafter referred to as Delion – setting out also the terms and conditions of membership for the membership.
1.2 Delion offers members the opportunity to participate in its membership rewards program. To become a Delion VIP member, simply purchase any Delion on this Site or through an applicable Service and you will be automatically enrolled in the Delion VIP membership program (including the automatic purchase feature every 14 days). As a Delion VIP member, our experts will send you a customized offer every 14 days. You will also receive emails, newsletters, special offers, and other updates to maximize your shopping experience. As a value Delion VIP member, you will enjoy the exclusive VIP member-only pricing and dedicated promotions. You may cancel your Delion anytime by entering your account, writing an email, or by calling one of our customer service representatives at stated phone number.
1.4 By accepting our Terms and Conditions, you will be automatically subscribed to SMS and email notifications regarding your orders, personal preferences and activities related to Delion. You can unsubscribe these notifications at any moment by accessing your My account page on Delion website or contacting our customer support.
2. Cookies and personal data
2.2 A cookie is a text file, enabling the storing of information or accessing data already stored on the distributors computer, tablet, smartphone, terminal equipment, and the like, for the purpose of obtaining data on the Customer. Data accumulated by means of cookies are used to analyze the Customers behavior on the website and to give the Customer an optimum experience. Further, cookies are applied within marketing.
2.3 Delion accumulates necessary cookies, preferential cookies, operational and optimizing cookies as well as cookies on targeted advertising.
2.3.1 Necessary cookies are required for the operation of certain functions on the website.
2.3.2 Preferential cookies are accumulated to support settings made by the Customer, such as e.g. log-in settings.
2.3.3 Operational and optimizing cookies are collected for the purpose of adding customer feedback and for web analyses comprising the Customers behavior, search processes on the website and the like, the purpose thereof being to optimize the website.
2.3.4 Cookies on targeted advertising are used to follow the Customers browsing habits and online activities. Such information is used to show individually customized contents.
2.4 If linking further on from Delion to a third partys website, the third partys website may also accumulate cookies. Delion recommends the Customer to make inquiries about any third partys cookies policy.
3. VIP member perks VIP pricing
3.1 Delion offers members the opportunity to participate in its membership rewards program. To become a Delion VIP member, simply purchase any Delion on this Site or through an applicable Service and you will be automatically enrolled in the Delion VIP membership program (including automatic purchase feature every 14 days). As a Delion VIP member, our experts will send you a customized offer every 14 days. You will also receive emails, newsletters, special offers, and other updates to maximize our shopping experience. As a value Delion VIP member, you will enjoy the exclusive VIP member-only pricing and dedicated promotions. You may cancel your Delion anytime by entering your account, writing an email, or by calling one of our customer service representatives at stated phone number.
3.2 Your Account reflects the balance of VIP Membership credits. A Delion credit can be spent at any time. The amount of credits you receive is equal to the VIP cost, based on the EUR currency (1 EUR = 1 credit). A Delion credit expires after 30 days.
3.3 Gift Cards function almost identically to membership credits. Gift Cards constitute prepaid promotional certificates that are provided to Members in connection with the Membership Program. They can be used by you to purchase any products or services provided on this Site. Gift Cards are freely transferable and can be broken and applied across multiple purchases on this Site or the Delion Services.
3.4 Gift Cards expire 5 days after its acquisition date. However, if you cancel the membership during your initial period, the gift card will be inaccessible on your account.
3.5 The Customer is responsible for ensuring that his/her account details are correct and updated at any time.
3.6 The monthly member price is €39.00 for VIP, including VAT, to be drawn on the Customers credit card every month, all dependent on the Customers choice of package. Delion sometimes offer special welcome offers, where the introductory period usually is between 3 and 30 days. Your monthly membership price can be downgraded to another pricing model as an automatic service after sign up. If this change occurs your receipts will reflect the new membership price.
3.7 If the Customer wishes to terminate his/her membership, he/she may do so with immediate effect. Termination must be notified in writing to the email address stated in clause 10 or by means of the Customers account under My account. Use the function Cancel membership. Credits are non-refundable. Once a user submits a request for cancellation, will have available two options:
- – Users can cancel the membership service without incurring extra fees if the current membership plan is held for an extended period of thirty (30) days starting the date of the request, or
- – Users can cancel the membership service with immediate effect by paying a fee of 4.95 EUR.
3.8 In case of termination, the Customers account will become inactive upon expiry of the period paid for, except in case of termination during the introductory period, in which case the Customers account will become immediately inactive. The Customer is not entitled to demand repayment of the member price, in full or in part.
3.9 If the Customer reactivates his/her account, the introductory period referred to in clause 3.5 does not apply, and further, in that case, the cancellation right according to section 18 of Denmarks Act on Consumer Contracts does not apply to the membership.
4. Prices, payment and order confirmation
4.1 The prices for the products are those specified on the website on the date of the order and are inclusive of VAT, taxes, dues, and fees, but exclusive of transport costs.
4.2 The prices specified for each product vary depending on the Customers status (Normal price for Customers without a membership, VIP price for first purchases as a VIP member, and VIP price for recurrent purchases as a VIP member).
4.3 The European price guarantee offered in Delion is associated with the VIP prices for first purchases as a VIP member. The European markets to be taken into consideration are the 27 member states of the European Union, together with Iceland, Norway, Switzerland, and the United Kingdom. The European price guarantee does not take into consideration external prices resulting from temporary offers or campaigns. In order to be entitled to compensation for the price difference, the Customer needs to document the difference by the time of the purchase or the following days, as well as report the price difference to our Customer Support within 7 days upon the purchase. In order to prove the price difference, our Customer Support should be able to access the external price through a valid online link.
4.4 The prices and descriptions of products are subject to typographic errors on the part of Delion.
4.5 The Customer may pay by VISA, MasterCard or Direct Debit.
4.6 When payment has been effected, the Customer will within a reasonable time receive written confirmation of the purchase by email, including these Terms and Conditions as an integrated part.
4.7 The amount will not be withdrawn from the Customers credit card, until the product has been dispatched from Delion place of business.
5. Cancellation right
5.1 The Customer is entitled to regret his/her purchase under section 18(1) of the European Act on Consumer Contracts. If the Customer wishes to exercise his/her cancellation right, the Customer must give notice thereof to Delion within 14 days upon receipt of the product.
5.2 You can always cancel your current membership, there is no binding period. Termination can occur through the self-service area on Delion. Please be aware if you do not unsubscribe your Premium membership before the end of an eventual introductory period, then your introductory membership will automatically turn into a membership at the normal price.
5.3 The product must be returned to the address specified in clause 10 no later than 14 days after the date, when the Customer has given notice to Delion of the Customers wish to exercise the cancellation right.
5.4 The direct expenses incurred in connection with returning the product are payable by the Customer – this applies also in case the Customer fails to collect the product in due time. The Customer carries the risk in case of accidental loss of or damage to the product during return thereof.
5.5 The Customer is not permitted to return the product COD or by means of a parcels office. Returned products must be sent to the address stated in clause 13. The product must specify the senders name and address and be marked return if the return of the product is due to the exercise of the cancellation right, or be marked replacement if a replacement of the product is requested.
5.6 The Customer is liable for any diminution in the value of the product if the commencement of use thereof exceeds any handling required for determining the nature and features of the product and in the course of testing the product. The cancellation right hereunder remains in force, provided, however, that Delion is entitled to sett of any such diminution in value in the refund amount.
5.7 The purchase price will be repaid to the Customers account no later than 14 days after the date when the Customer has given notice of his/her regret about the purchase. However, Delion reserves the right withhold the purchase price for the products until these have been returned and received, or until the Customer has produced proper documentation for return thereof.
6.1 The time of delivery is stated under the individual products on the website. If not otherwise stated, the time of delivery will be approx. 2-7 working days.
6.2 All products are sent by an acknowledged carrier for delivery at the address indicated in the order.
6.3 Delivery of the product is considered effected when the product has come into possession of the Customer.
6.4 In case of a missing package or product, the Customer is responsible for contacting Delion Customer Support within 30 days from the purchase or 72h after receiving it.
6.5 Delion ApS have the right to subcontract third party suppliers to provide the transportation services required hereunder to other carriers, provided any such carrier shall be reasonably acceptable to the shipper and qualified to perform the required transportation services. All subcontractors appointed by the carrier shall be subject to the terms and conditions set forth herein. In no event shall carrier subcontract any of its transportation logistics services, including its services as a transportation services broker.
6.6 In case of any returns of products please review please refer to the return policy.
7.1 Delion requires existing framework agreements with one or more companies with which Delion cooperates to deliver services (hereinafter: Contractual Companies).
7.2 Delion maintains existing framework agreements with one or more transport companies with which Delion cooperates (hereinafter: Contractual Companies).
8.1 The Customer is obliged to provide the Company and the carriers with all information required to complete the customs formalities and to provide the necessary documents.
8.2 The Customer must inspect the Goods on delivery and notify the Company within (24 to 72 hours) of delivery of any alleged defects, shortage in quantity or damage. If the customer fails to comply with these provisions, the Goods shall be deemed conclusively to be in accordance with the Contract and free from any defect or damage which would be apparent on a reasonable examination of them.
8.3 Where a defect would not have been apparent on a reasonable examination under clause 8.2, the customer notifies the Company as soon as reasonably possible when the defect becomes apparent or within 24 to 72 hours of delivery whichever is earlier; and the customer provides all information and assistance required by the Company to investigate any suspected defect and, if required, permits the Company to inspect the Goods concerned at any premises where the same are located.
8.4 Further details of the Companys returns policy will be communicated to the customer on a regular basis.
9.1 Delion Customers are entitled to a refund within 14 days from the day of purchase. If the purchase is a membership service with a recurring charge, then the users have the right to cancel the service and all future charges by following the instructions given in the message sent after the purchase. Please note that, the Refund amount in some cases may differ from the paid amount due to currency exchanges and third-party fees, and we shall not be responsible for the differences caused by such rates or fees. To the extent permitted by law, if we find that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for Services or credits or goods has been received and enjoyed, we reserve our right to reject Customers Refund request. Refunds can be claimed by using the Support line or email address. Refund depends on case to case.
9.2 Refunds will be processed and credited back to the original credit/debit card or bank account.
10. Security and personal data
10.1 Protection of the Customers privacy is important to Delion. Consequently, our payment solution is based on the SSL standard, meaning that the information submitted by the Customer in connection with his/her payment is protected by means of encryption. The SSL standard is a widespread form of encryption in e-trade and is therefore considered a very secure solution.
10.2 The completion of a purchase from Delion requires the submission of personal information in order for Delion to deliver the product to the Customer. You can find more about Delion personal data policy on the following link https://delion.shop.com/page/privacy-policy
10.3 Delion limits the creation of Customers accounts by one per person and two per address or IP. Delion reserves the right to monitor any attempt to establish multiple accounts. In the case of duplicated accounts, Delion reserves the right to act on it without notice nor limitations. Continued violation will result in the termination of all the Customer accounts involved.
11. Right to claim compensation for defective products
11.1 The Customer has a two years right to claim compensation for defective and non-conforming products.
11.2 If the Customer wishes to invoke a defect, the Customer must give due written notice to Delion within a reasonable time upon the Customers establishment of any such defect.
11.3 Notwithstanding the remedies for defective performance provided by Denmarks Sale of Goods Act, Delion reserves the right to remedy defects, including the right to replace.
11.4 Reasonable transport costs hereunder may be payable by Delion. The products must specify the senders name and address and be marked complaint
11.5 Any notice of defect must be sent to the contact information stated in clause 10 within 48h upon delivery.
12. Exclusion of liability
12.1 Delion is excluded from liability in case of changes in duties and prices, shortage in the availability of products, errors in proof, technical defects and force majeure, e.g. industrial conflicts with sub-suppliers, defective deliveries, and products, or sub-suppliers who fail to deliver or cause a delay in delivery. Likewise, Delion is not liable for any failure in the receipt of emails in connection with purchases or requests for or termination of membership. It is the Customers responsibility to ensure that an email does not end in the junk email box or similar places.
13. Contact details
MBX Productive Ltd
1000 Sofia, Bulgaria
Pimen Zogravski Nr. 14
Terms and conditions of this agreement may be amended by the delion.shop without prior notice to the user. delion.shop reserves the right to any grammatical or spelling errors in the agreement.
Applicable law and jurisdiction
These Terms and Conditions are governed by the laws of Denmark and will be interpreted in accordance with Denmarks courts. Denmarks courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
Delion Referral Program Terms and Conditions
Last updated: January 21, 2021
The Delion Referral Program (The Program) allows Members to earn promotional coupon credits (Delion Credits) toward future purchases by referring friends to become new users on Delion.
To participate, Members must agree to these terms, which become part of the Delion Terms of Service. Capitalized terms that are not defined here will have the same meaning given to them in the Delion Terms and Conditions.
How to Earn Referral Delion Credits
Members can earn Delion Credits if: (i) a referred friend clicks on their referral link to make a purchase on Delion and create a valid Delion account that complies with our Terms and Conditions; and (ii) the referred friend completes a Qualifying Purchase (as defined below).
The referring Member will be credited with the Delion Credit amount(s) specified for each type of purchase in the referral invitation or accompanying promotional materials after the completion of the referred friends Qualifying Reservation. A referral invitation includes a discount of €15 EUR on the first purchase, excluding shipping fees. If the referred friend completes a purchase through the Members referral URL link, the referring Member will receive the Delion Credit amount specified for the offer, if any. A referring Member can earn multiple Delion Credit amounts if multiple referred friends complete a purchase through the Members referral URL link.
Redeeming Delion Credits
Delion Credits may only be redeemed via the Delion Website. Once earned, Delion Credits will appear as Delion Credit on the referring Members Referrals page under My Delion. Delion Credits must be used within 90 days from the date they are issued, after which they will expire. Delion Credits are coupons issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash
Delion Credits may not be earned by creating multiple Delion Accounts. Delion Credits accrued in separate Delion accounts may not be combined into one Delion account.
If for any reason you believe that there is a discrepancy regarding your balance of Delion Credits, please contact us. Delion may require you to submit additional information in order to make a determination regarding your balance. All decisions regarding your balance will be final and at Delion sole discretion.
You are responsible for any Tax consequences, if any, that may result from your redemption or use of Delion Credits. Where applicable, Delion may be required to account for VAT on any services for which the Delion Credits are redeemed.
Sharing Referral Links
Referrals should only be used for personal and non-commercial purposes. Referral links should not be published or distributed on commercial websites (such as coupon websites, Reddit, or Wikipedia) or on blogs. Members are prohibited from spamming anyone with referral invitations. This includes mass emailing, texting, or messaging people you do not know or using automated systems or bots through any channel to distribute your referral link. Members are prohibited from paying to advertise their referral links.
Referred friends who have signed up using a valid referral link will also receive credit in the form of a coupon or coupons in the amount(s) indicated in the referral invitation or accompanying promotional materials that can be used on their first purchase on Delion. Coupons will be automatically applied during checkout. Coupons may not be transferred to another person, exchanged for cash, or combined with other Delion referral programs or incentives. Each coupon code may only be used on delion.shop in conjunction with the purchase indicated in the referral invitation, accompanying promotional materials, Delion website on that type of purchase.
Coupon codes expire one year from when you sign up for an Delion account. Delion reserves the right to any remedy, including cancellation of your account or purchases, if fraud, tampering, violations of these terms or Delion Terms of Service or Payments Terms of Service, or technical errors are suspected. Void where prohibited. If your purchase later qualifies for a refund, the maximum refund you may receive is the amount you actually paid.
A referred friend may only use one referral link. If a referred friend receives referral links from multiple Members, only the Member associated with the referral link actually used by the referred friend will receive Delion Credit.
The Program may not be combined with other Delion referral programs or incentives. If a referred friend receives referral links from multiple Delion referral programs, preference will be given to payment via the Host Referral Program, voiding eligibility from The Program.
If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.
Termination and Changes
Delion may suspend or terminate the Program or a users ability to participate in it at any time for any reason.
We reserve the right to suspend accounts or remove Delion Credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Delion Terms of Service or Payments Terms of Service. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.
The scope, variety, and type of services and products that you may obtain by redeeming Delion Credits can change at any time.
Updates to the Terms
We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the delion.shop website, or services, which are effective upon posting. Continued participation in the Program after any modification shall constitute consent to such modification.
If available, the local currency equivalent Delion Credit amount will be calculated using a system-wide rate, known as the base exchange rate.